BOOKINGS &
RESERVATIONS
Reservations can
be made by contacting Africa Travel Connection , hereafter called Africa Travel Connection through our main reservation office located in
Arusha, Tanzania.
To contact us by email
or telephone, click here.
When making Bookings and Reservations with Africa Travel Connection
please ensure we have your correct details, we will require your
full names, nationality, full address and flight arrivals details,
also required is your choice of Safari package as outlined in our
price schedules under pricings.
Safaris are booked and confirmed only on receipt of a 65% deposit of
the total cost of the basic program package and the acknowledgement
of the same. When Africa Travel Connection receives the deposit a
booking packet and invoice will be mailed to you.
Payment of the balance is due no later than thirty days prior to the
commencement of our tours and Safari. If the balance has not been
received by that date, Africa Travel Connection shall be entitled at
its discretion to treat your reservation as cancelled and
consequently you shall forfeit such part of the deposit as
determined.
(Below see cancellation and refunds regarding 31-60 days
cancellation charges).
We will hold your booking for 7 days from the time we have confirmed
a tour, before the cancellation rules apply. If you need longer time
please let us know.
ACCOMMODATION
Land costs are based on double occupancy and are priced per person.
Where possible, rooms with private baths are provided. Single
supplements apply to anyone wishing to have their own room but these
are available at an additional cost but cannot be guaranteed.
Hotels/Lodges are named as an indication of category and rooms can
be reserved at similar hotels/Lodges. If a tour or hotel is fully
booked we will try to offer you a similar option.
TERMS OF PAYMENT
Cash payments are
accepted in dollars or euros. N.B. Kindly don't bring the old US$
notes they are not accepted here. Cash can be paid on the day the
tour starts.
Travellers Cheque payments are accepted (Surcharges may apply for
Travellers Cheque) If payments have not been received in time, we
reserve the right to cancel your booking.
(Unfortunately, we
don't accept credit cards yet)
PRICES
All costs and
prices indicated are for land services and do not include
international air fare.
All prices are subject to change at any time due to currency
fluctuations and exchange rate at any particular time, or other
circumstances beyond Africa Travel Connection control.
Most safaris operate with a minimum of two participants. When a
safari requires four or more to guarantee departure, we have
attempted to indicate this. Please check with us for minimums and
availability.
Prices are quoted in US Dollars and Euros on costs at the time of
publication. We reserve the right to change the prices at any time
before your booking is confirmed. If there are any changes we will
confirm to you in writing together with your confirmation of your
booking.
LATE BOOKING CHARGE
Any reservation made within 60 days of commencement of a safari may
be accepted provided space is available, payment in full has been
received and provided documents can be delivered prior to departure.
There is a rush charge of $100 per booking under these
circumstances.
Africa Travel Connection will provide travel documents three weeks prior to
scheduled departure on bookings made not later than sixty days prior
to scheduled departure. For late bookings, however, documents shall
be provided within a reasonable time frame.
CANCELLATIONS &
REFUNDS
Cancellation Policies & fees:
-
More than 90
days a fee of US$ 150.
-
89 to 40 days
before the safari or tour begins 30% off total price.
-
39 days to 10
days before the safari or tour starts 50 % off total price.
-
9 days or less 100 % of total
costs or No Show.
In any case all
cancellation will apply with US$ 35.00 per person administration
charges.
Any cancellation of a booking must be in writing and shall only be
effective upon its acknowledged receipt by Africa Travel Connection.
Refunds will be made, less the cancellation charges
as outlined above.
In the unlikely event that we have to cancel a tour for any reason,
we, if possible will try to offer the choice of an alternative
arrangement, or you will receive a full refund. We will inform you
about any cancellations earliest possible at latest 10 days before
commencement of our tours and Safari.
Different cancellation policies apply at different camps or safaris
and may be less or more.
On group or custom safaris there may be stricter cancellation
policies - please enquire.
No refunds are given for lost travel time or substitution of
facilities, for itineraries amended after departure or for
circumstances arising beyond Africa Travel Connection control.
If you do not appear for any accommodation, service, sightseeing,
or trip segment; or if you leave your program after it has begun,
miss scheduled sightseeing activities, meals, or accommodations
there will be no refund.
CHANGES
We reserve the right to make changes to our brochure and Web site
details and arrangements both before and after the booking has been
made and confirm.
Most changes will be minor, but if we have to do significant changes
you will be notified at the earliest possible opportunity. In such
cases you will have the opportunity to accept the changes (and maybe
the difference in price) or to receive a full refund of your tour
price.
Africa Travel Connection reserves the right to alter the arrangement or
cancel the operation of a scheduled tour should conditions so
necessitate and to pass on to program members any expenditure
occasioned by delays or events beyond its control.
Africa Travel Connection also reserves the right to decline to accept
or retain any person as a member of any tour at any time, in which
case an equitable amount will be refunded.
Africa Travel Connection reserves the right to substitute hotels and
services for those mentioned in detailed itineraries when necessary.
Prices are based on tariffs, currency exchange rates and other costs
prevailing at the time of printing and are subject to change without
notice.
TRAVEL DOCUMENTS & VACCINATIONS
It is your responsibility to ensure
that passports, visas, travel permits, health certificates,
inoculations, international driving license, or other documentation
required for the trip are obtained, are valid and are in order. It
is your responsibility to meet any additional costs incurred either
by yourself (or by Africa Travel Connection on your behalf) as a result of
any failure by you to comply with such requirements.
INSURANCE
Africa Travel Connection
strongly recommends that you obtain the following types of insurance
which are commercially available: travel insurance to cover loss of
baggage or valuables, personal accident, accidental death,Major
medical cover, emergency medical evacuation and disability; Life
insurance and Trip cancellation.
LIABILITY
All bookings are accepted by Africa Travel Connection as an independent
ground tour operator and also as an agent for hotels, airlines, car
hire and bus companies, grounds transportation, boat purveyors or
owners, and other independent contractors providing accommodations,
transportation and/or other services.
These services
provided by the independent companies are offered subject to the
terms and conditions contained in the tickets, exchange orders
and/or vouchers issued by them and/or their suppliers.
The company and its
agents act only as agents for the passenger in all matters relating
to hotels/lodges accommodation, tours, transport e.t.c. and shall
not be liable for injury, delays, loss or damage in any manner.
The company’s
liability to passengers carried in its own vehicles is governed by
the laws of the country in which the tour takes place.
Africa Travel Connection
does not have the right to control the operations of the independent
operators and their suppliers; it will not be held liable and
accepts no responsibility for any kind of loss, personal injury,
damage, death, accident, delay, irregularity and/or inconvenience
which may be occasioned by any defect in any object including a
vehicle or local internal charter flight utilised by any supplier
for the supply of any service or by an act or omission of any
supplier or its servants or agents.
If
you wish to make any claims we need to receive customers claim in
writing within 21 days after the end of our services under the
contract.
Where any payment
is made, you will assign to Africa Travel Connection or our insurers
any right you may have to pursue any third party in relation to the
claim and provide us with your full co-operation. Carriers etc:
In respect of Air,
Sea and Rail carriers, Overland vehicles, rent a Car, Camps and
hotel owners our liability is in all cases limited as if we were
carriers/hoteliers within the appropriate international conventions.
Furthermore, all transport is provided subject to the relevant
carrier's conditions of carriage, some of which may limit or exclude
their liability to you, often in accordance with international
conventions.
Please note our
responsibilities and obligations apply only in respect of those
services, which we agree to arrange or provide on your behalf. We
cannot accept any liability for any services which you arrange on
your own.
FORCE MAJEURE
Force Majeure means those circumstances where the performance of our
contract with you is prevented or affected by reasons of war, threat
of war, civil strife, industrial dispute, terrorist activity,
natural or nuclear disaster, fire, adverse weather conditions,
government actions and all similar events beyond our control.
In these circumstances, we shall not be liable for any compensation
or otherwise responsible for any expenses or losses the client might
incur. If we are forced to cancel, delay, curtail or change the
arrangements in any way, or where performance or prompt performance
of our contractual obligations is prevented or affected.
COMPLAINTS
Should any problem occur, please tell both Africa Travel Connection
(driver/guide) and the service supplier hotel, lodges, Camps etc in
question immediately, as most problems can be
solved on the spot.
Should you remain dissatisfied, please write to us setting out the
complaint in detail within 21 days of the end of our services under
the contract. We cannot accept responsibility for any complaints,
which are not notified entirely in accordance with this clause.
Should any legal dispute arise it must be settled in Arusha –
Tanzania.
